Excellent Call Center Software for Small Business Needs

Excellent Call Center Software for Small Business Needs – As a small business, you might not have the sources to run a dedicated call center to solution your client base. However, client support isn’t something you can compromise on either, particularly as a small and expanding company.

Thankfully, many call center software for small business needs can help your internal representatives handle client phone calls and various other related jobs efficiently.

This article will explore the 11 best call center software for small companies. We will emphasize their key features, pricing, and user scores to assist you in making an informed choice.

Let’s start.

Excellent Call Center Software for Small Business Needs

Call center software for small companies is a cloud-based system that provides client support via a telephone call.

Since it uses the internet for telephone links rather than the telephone trade, it can significantly improve representative efficiency and decrease your costs.

Most of these devices use Artificial Knowledge (AI) and automation to handle repeated jobs and offer self-service networks for your customers. This helps maximize your agent’s time and allows clients to resolve basic inquiries by themselves.

The software service helps small companies handle call center procedures without establishing a full-fledged call center.

Excellent Call Center Software for Small Business Needs

Here is a complete list of Call Facility Software Features you should know about.

Most modern call center software solutions offer these features to assist you in managing large call quantities efficiently.

Currently, let’s explore the 11 best software for your small business, each with its benefits:

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nextiva homepage

Nextiva is a Voice-over-Internet-Protocol (VoIP) company concentrating on cloud-based client interaction.

It offers an incorporated service for all client networks and business applications.

Nextiva offers a 7-day free test. After that, the paid plans begin with $18.95/user monthly.


freshdesk homepage

Freshdesk (formerly Freshcaller) is a cloud-based PBX (Private Branch eXchange) service from Freshworks. PBX describes a business telephone system that offers several incoming and outgoing lines, call directing, voicemail, and so on.

The client support system provides omnichannel customer support to improve client experience and satisfaction.

Freshdesk offers a 21-day complimentary test, and its Omnichannel packages begin at $2399/representative monthly.


zendesk homepage

Zendesk Talk is a cloud-based call center software that enables companies to provide personalized telephone support.

It is built into the Zendesk for Solution multichannel support ticketing system, which allows you to provide telephone support from the same method used for various other client discussions.

Zendesk offers a free test. Zendesk for Solution plans begins at $49/representative monthly.


zoho desk customer support

Zoho Workdesk is an omnichannel customer support software that helps you improve client satisfaction and retention.

The device has a one-of-its-kind context-aware helpdesk that significantly improves your customer support.

Zoho Workdesk has a free 15-day test. They also have free preparation for up to 3 representatives. After that, the paid plans begin at $20/representative monthly (billed monthly).



CloudTalk is a cloud-based call center service for any sal

es and support group, offering 50+ advanced call features.

Start-ups, small and medium companies (SMBs), and large businesses can use this software to improve their support procedures.

CloudTalk offers a free 14-day test. After that, their paid plans begin at $25/user monthly.

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6.8×8 Contact

8X8 contact center.jpg

The 8Ă—8 Contact Facility software is an online service that helps support and sales groups communicate with customers using incoming and outgoing calls.

Some of its best features include IVR, anticipating dialer, adjustable dashboards, etc.

The pricing starts at $125/per user monthly.

7.Voiptime Cloud

Voiptime Cloud.jpg

Voiptime Shadow is a software supplier that provides call centre software solutions for markets such as financial, manufacturing, sales, etc.

This device can boost client satisfaction and achieve the highest representative efficiency in your incoming and outgoing call centers.

The pricing starts at $63/per user monthly.



Dialpad provides business interaction and client interaction solutions for small companies, start-ups, and businesses.

This cloud-based business telephone system helps global groups make smarter phone telephone calls.

Dialpad has a 14-day complimentary test. After that, the paid plans begin at $20/per user monthly.



Five9 is a cloud-based call and contact facility service that allows you to involve your customers on the network of their choice.

The system helps your business produce a digital-first client experience throughout several networks.

Pricing is available on request.

10.RingCentral Contact Center

ringcentral homepage

RingCentral is a total online contact facility and call center service for small companies, start-ups, and businesses. In addition, the company offers an incoming omnichannel shadow contact facility and an outgoing SMS and call center.

RingCentral offers a free test. The paid plans begin at $29.99/user monthly (billed monthly).

11.Avaya Contact Center


Avaya OneCloud CCaaS (Contact Facility as a Solution) helps you connect articulate, video clip, chat, messaging, and so on. for better client and worker experiences at every touchpoint.

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Pricing is available on request.

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